Abstract
Microfinance institutions provide lending facilities, money transfer and micro-insurance, among others, to the economically active poor, low-income households and micro and small scale enterprises in both rural and urban areas. However, digital financial service delivery channels and methodologies confront a number of challenges mainly the e-Readiness of both MFIs adopt modern and innovative information and communication technology and reduce or eliminate the digital divide. In terms of e-banking it is likely that some e-Readiness indicators are more revealing than others. At the same time, e- readiness indicators are not static; they are influenced by investments, policy, and a multitude of circumstantial socio-economic factors. In this paper, we meet these challenges and propose a generic assessment information system that can be used to assess the e-Readiness of MFIs in Kenya. With validation and a full blown practical implementation on sample MFIs, we demonstrate our system’s efficiency and scalability. Keywords: Assessment, Information system, Kenya, e-banking, MFI, Clients DOI : 10.7176/IKM/9-2-04
Highlights
Various findings show that utilization and ability to implement and use recent and state-of-the-art ICT and ICT enabled services is not uniform across the various financial service providers within a country and across countries (CBK, 2013; Chavan, 2013; Kumar, Nair, Parsons, & Urdapilleta, 2006; Mulwa & Waema, 2016; Ozuru, Chikwe, & Uduma, 2010)
The main objective of this study is to develop e-Readiness information system that focuses on financial industry for assessing the e-Readiness levels
This paper proposes an assessment information system for eReadiness of MFIs in Kenya
Summary
Various findings show that utilization and ability to implement and use recent and state-of-the-art ICT (information and communication technology) and ICT enabled services is not uniform across the various financial service providers within a country and across countries (CBK, 2013; Chavan, 2013; Kumar, Nair, Parsons, & Urdapilleta, 2006; Mulwa & Waema, 2016; Ozuru, Chikwe, & Uduma, 2010). This is due to difference in e-Readiness in ICT adoption, resource availability and technological expertise. It results in high performance in the banking industry through faster delivery of information and services among the customers and service provider (Chavan, 2013; Mwongeli et al, 2017; Padaachi & Seetanah, 2010)
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
