E-HRM USEFULNESS PERCEIVED BY JOHANNESBURG OFFICIALS AT THE DEPARTMENT OF EMPLOYMENT AND LABOR

Abstract

In South Africa, most public sector institutions still employ the human resource management system traditional paperwork. Those who are transitioning from traditional human resource management into e-human resource management are experiencing numerous challenges. The article assesses the officials’ perceptions about the effectiveness of the e-HRM, an innovation within the Department of Employment and Labour that has been using a traditional human resource system for a long time. This study was conducted at the Department of Employment and Labour within the City of Johannesburg. The researchers used a quantitative research approach and obtained the primary data from 93 government officials. A questionnaire was used as a research instrument to collect data. Data were analysed using Statistical Package for Social Sciences. The study results show that e-HRM is a useful system that promotes the operational efficiency and effectiveness of the Johannesburg Department of Employment and Labour. Also, the study results show that the e-HRM helps the officials perform HR tasks. New results are expected to provide evidence regarding the implementation and usefulness of e-HRM within government institutions in South Africa. Furthermore, study results can be used as guidelines for the government when developing a framework that could provide for ongoing monitoring of e-HRM activities. The novelty of this study is the empirical input from different disciplines (HRM & Public Administration), in a way that enables one to understand the role of e-HRM within the public sector institutions in South Africa.