Abstract
The study aimed at revealing the challenges that face the implementation of e-government in the Ministry of Higher Education and Scientific Research in Jordan and proposing prominent mechanisms to overcome them. The study sample which included randomly selected 175 employees adopted the analytic descriptive approach and used a questionnaire for data collection. The results unveiled major challenges that face the implementation of e-government; the first was the financial challenges followed by human resources challenges then the administrative challenges, while technical challenges were the last. The results concluded that the futuristic perspectives to overcome these obstacles are looking for funding to the e-government project at the kingdom’s level. Based on the results, a set of recommendations were derived hoping the concerned entities get benefit of them.
Highlights
Rapid and successive changes are taking place in the world, which resulted in significant and diverse challenges that created more pressure and produced a lot of challenges for organizations and governments to confront, with imposing new modern methods to cope with these challenges, which obliged the government bodies to adopt strategies and modern approaches that are concerned with taking the maximum benefit from the information technology and communication revolution to provide services more efficiently (Turban et al, 2008)
This study was proposed to reveal the challenges facing the implementation of e-government program in the Ministry of Higher Education and Scientific Research of Jordan and to suggest mechanisms to overcome those challenges
What are the most important technical challenges that prevent the application of the e-government program in the Ministry of Higher Education and Scientific Research of Jordan?
Summary
Rapid and successive changes are taking place in the world, which resulted in significant and diverse challenges that created more pressure and produced a lot of challenges for organizations and governments to confront, with imposing new modern methods to cope with these challenges, which obliged the government bodies to adopt strategies and modern approaches that are concerned with taking the maximum benefit from the information technology and communication revolution to provide services more efficiently (Turban et al, 2008). That can be achieved through the conversion of its electronic processes to what is known as "the egovernment", which means more precisely: the application and use of the so-called Information and Communication Technology "ICT" in the government bodies and investing it effectively in facilitating government services and in the consolidation of the relations with the public, or it can be defined as receiving the information and interacting with them via the Internet, in addition to the remote access to various aspects of government services (Al-Hinnawi, 2010) in order to make public services available at the level of government departments through the use of electronic means in the performance of businesses (Waer, 2011). Message: Enhancing the provision of services electronically using various means of communication and technology and working as a central point for coordinating the efforts of various ministries and institutions, in addition to developing plans to provide government services and transactions electronically and to strengthen them with the necessary standards and expertise
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