E-Government in the Republic of Croatia

Abstract

The goal of this article is to present the development and use of e-government services in the Republic of Croatia. So far, there has been no systematic presentation of Croatian e-government, despite the strong momentum in the development of new electronic services in the last few years. Therefore, this article will be a good basis for further research on Croatian e-government. The article shows the historical development of e-government in Croatia, the current situation and the number of available services in and outside of the e-citizens system (which is the central place of access to Croatian e-government), and the messages that citizens can receive in their user inbox. The intensity of use of all e-government services and the intensity of the use of credentials, depending on their level of security, are shown. A survey was conducted among e-government users about their preferences for using credentials depending on the level of security they offer and ease of use. The results were compared with data on the intensity of use of individual credentials.