E-government Implementation and its Impact on Improving the Governmental Performance With an Application on Telecom Egypt

Abstract

Abstract It is obvious that the digital transformation has been growing strongly in the recent years; the e-government also has become the most important change and the main key of the success in all public sector organizations. For that reason, the main purpose is to highlight the challenges and barriers that face the public sector in implementing e-government in Egypt. Also to find out how governmental organization can face these barriers to improve the governmental performance. Also, the research identifies the meaning of e-government, clarifying the importance of e-government, and the barriers that face organizations in the implementation of the e-government. In addition, the research identifies the meaning of governmental performance, and the types of performance measures. Empirically, the research evaluates this transformation towards the e-government at Telecom Egypt, to find out the challenges and barriers that face Telecom Egypt in the implementation of the e-government and the methods that can be used to improve its performance. Moreover, the research provides some essential information for decision makers in Telecom Egypt. The literature review, books and journals are used to describe the theoretical part, and help in analyzing the practical part. Finally, the most important result of the research conducted is the positive significant relationship between implementing the e-government and improving the governmental performance. In addition, this research presents some recommendations to the governmental organizations officials to help them in the decision making process.