E-Government as a Quality Improvement Tool for Citizens’ Services

Abstract

The information and communication technology innovations have influenced citizens’ behaviour, their information needs and the way how people work and communicate. This progress affects social, cultural, commercial and public structures. The Internet, in particular, has intensified the digital transformation, because it brings the ability to access variety information, new ways of interaction and also supports the knowledge creation and sharing. Digitalisation and globalisation reduce the importance of geographical boundaries, because people and societies are connected at the international level. The contribution is focused on e-Government services, which are available for citizens of the Slovak republic through the central public administration portal. Authors analyse provided e-Government services, create ICTI Business Model and describe current project of e-Health.