Abstract
E-Government consists of a strategic instrument for re-formulating the organization and the operation of Public Administrations, acting as a catalyst of trends and changes. It not only represents a resource that allows economic and operational advantages to be obtained, but is also an instrument that is capable of modifying the pre-existing operational mechanisms of the organization, guaranteeing a fast adaptation to continuous changes in the external environment. The use of e-Government not only facilitates the internal activities of the Public Administration, but also has the advantage of facilitating the relationship between different administrations, as well as the interaction with citizens and with businesses. The impact that e-Government can have is that of a better Public Administration, in that it allows public policies to be optimized, the quality of services to be raised, the involvement of the citizens to be widened, and other specific fundamental activities to be improved.The present work intends to illustrate the comprehensive framework of the public administration system in Italy and of the main tendencies in progress, paying particular attention to the development of new management logic, considering e-Government not only as a merely technological phenomenon, but also analyzing it in its full meaning with regards to the process of change and modernization of the public administration.
Highlights
During the last decade in the 20th century, the Italian public administration system entered into a phase of intense transformation and profound change
From what emerges from the analysis of the literature on the models of e-Government development, it seems possible to conclude that [34]: a) there is no agreement on the number of stages that characterize the evolution of the e-Government system; b) even if the first level has been defined in different manners, all agree upon its goal, consisting of rendering information available on-line without the possibility of interaction; c) in general, the fact that that purpose of integration is to render the services of public administration available in a unified manner from a single access point is agreed upon; d) all the models mention a transaction stage, and in almost all the models, it is presented as a central level
This last aspect underlines the importance of this stage, which is, presented as fundamental for the improvement of effectiveness in the implementation of the e-Government process
Summary
During the last decade in the 20th century, the Italian public administration system entered into a phase of intense transformation and profound change. This approach makes it possible to identify two macro-areas of application – the increase of efficiency within the Public Administrations and the improvement of external relations, with all the sectors of society – together with the mid-to-long term goals that the process of e-Government should set The fulfillment of these strategies is part of a broader definition of the relationship between administrators and those administered, characterized by the need to change the mechanisms of participation in the democracy of a country, rendering the provision of public services to the community and to businesses on the whole more efficient - from the point of view of both quality and cost, allowing the use of the advantages linked to the emergence of a information society to the maximum number possible [5]. This means that, thanks to a well-balanced digitization, citizens and businesses are freer, and helped out (“subsidized” at a regional, national, and continental level) in carrying out the different activities and, at the same time, an effective measure of the impact of their actions on the country can be realized, through the observation of multiple players (polyarchy)
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