Abstract
Growing E-Participation services compel democratic governments to re-examine their E-Governance service system readiness assessment models with respect to their usability, effectiveness and participatory governance. In practice, the open government data, E-Participation initiatives, and their integration levels, are essential ingredients of E-Governance service systems. The debate about what constitutes E-Governance success, their quantifiable and qualitative variables, their divergent socio-technical dependencies, etc. is still on-going. E-Governance has emerged as a large-scale socio-technical and human centered problem space. We, therefore, assert that HCI (Human Computer Interaction) based system modeling and its supporting socio-technical tools and technologies can effectively be used to design and develop E-participatory governance systems. The research gap analysis highlights a stark paradox by showing a weak correlation between UN (United Nation) provided E-Participation Index and a perceived governance index. As a result, the authors in this paper propose an exclusive human centered and socio-technical design of E-GovSSRA (E-Governance Service System Readiness Assessment) framework by redefining E-Participation model in HCIs CSCW (Computer Supported Cooperative Work) perspective that aimed to present relatively strong correlation with a perceived governance index.
Highlights
Growing E-Participation services compel democratic governments to re-examine their E-Governance service system readiness assessment models with respect to their usability, effectiveness and participatory governance
From research study and from our gap analyses and implications discussed in [10], it is revealed that E-Participation shall be the major indicator for E-GovSSRA framework while Open-Government and Connected-Government be its logical precursors for effective functioning of participatory governance system [25,26,27]
The survey was conducted in a two-day workshop organized by NIM (National Institute of Management) Karachi, Pakistan in June 2015; to find the stage-wise online participatory servicing tools offered to the public through website(s) of their respective departments for E-Governance initiatives
Summary
Growing E-Participation services compel democratic governments to re-examine their E-Governance service system readiness assessment models with respect to their usability, effectiveness and participatory governance. Assert that HCI (Human Computer Interaction) based system modeling and its supporting socio-technical tools and technologies can effectively be used to design and develop E-participatory governance systems. The authors in this paper propose an exclusive human centered and socio-technical design of E-GovSSRA (E-Governance Service System Readiness Assessment) framework by redefining E-Participation model in HCIs CSCW (Computer Supported Cooperative Work) perspective that aimed to present relatively strong correlation with a perceived governance index. EGovernance is mostly about connectivity, connected people and connected systems; that is why E-Governance system has emerged as a large-scale, socio-technical and human centered problem space. Assert that HCI based system modeling and it’s supporting sociotechnical tools and technologies can effectively be used to design and develop E-participatory governance systems. If our main purpose is to combat corruption from public sector agencies by using participatory governance, E-Participation services is the best tool to be inducted as a collective intelligence besides online service delivery of E-Government
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