E-Governance and Effective Bureaucratic Practices in Nigeria Civil

Abstract

E-governance involves the usage of information technology by government agencies to engage citizens and provide government services. It seeks the establishment of effective and productive electronic driven qualitative public service delivey. This research is carried out to ascertain the level of adoption of e-governance and its attendant outcome on public service delivery in Nigeria. Using a survey research design, five hundred questionnaires were administered to federal and State workers. Given the necessity of internet usage to e-governance, results indicated that age had significant negative relations with internet use, which implied that younger employees were more engaged in internet usage than the older employee. Also, while more males than females use more of the internet, marital status was not significantly related to internet use. Also, the results indicated that majority of the workers perceived that while e-governance had eased service delivery, reduced corruption and enhanced productivity of workers; the extent of its adoption and usage is still very low. Respondents identified poor and internet services; poor electricity supply and limited knowledge of and accessibility to computers as some of the problems militating against the effective usage of e-governance. The study concludes that while e-governance has enhanced qualitative service delivery, its limited use in the country makes its positive impact insignificant to the public. The full potential of e-governance could be effectively engaged only if public awareness, enhanced policies, infrastructural development and trainings in communication technology are provided to civil servants in the country.