E-diary: a digital tool for strengthening accountability in agricultural extension

Abstract

ABSTRACT The study aimed to assess the potential of smartphone applications for strengthening accountability in public agricultural extension services. Therefore, a smartphone application called ‘e-diary’ was developed and tested in Uganda. A Design Science Research approach was used for the development and assessment of the e-diary. Individual face-to-face interviews and focus group discussions were used for data collection. Data analysis was conducted using the content analysis method. The findings indicate that smartphone applications have the potential to strengthen accountability in the public agricultural extension services by enabling remote supervision in real-time, which reduces the costs and time of supervision. However, the study also indicates that the successful implementation of such tools requires incentives such as awards of recognition. These findings contribute to the understanding of the potential role of ICTs in strengthening the management of public services (such as agricultural extension) in developing economies.