E-CRM: The Advantages and Challenges of Computer-Based Pilot Safety Training

Abstract

Crew Resource Management (CRM) training is widely accepted as important pilot safety training throughout the aviation industry. However, the delivery of annual CRM training represents a significant expense to aviation companies. Although computer-based delivery of CRM is rare, this approach is associated with several advantages over traditional classroom instruction. These advantages include cost-efficiency, geographic and temporal flexibility, content standardization, interactivity, feedback and adaptive instruction and testing. There are also challenges that must be overcome before e-CRM can be adopted, including how to incorporate effective team training and practice within an online environment. The integration of low-fidelity flight simulator scenarios may ameliorate these issues. Overall, e-CRM has the potential to allow organizations to revamp the traditional delivery, exercises and content of CRM training to reflect modern instructional design practices that maximize learning potential and may improve the safety of aviation.