Abstract
Abstract: Nowadays, traditional markets are gradually are being replaced by many online marketplaces. Fierce competition in the online market demands excellent service from both sellers and buyers, so many online stores offer his 24-hour service. This service would certainly cost a lot of money if done manually. Chat bots can be used as a solution for automated shopping online. Second, the bot must be able to answer accurately and quickly. In this study, we propose an intelligent chatbot system based on AIML (Artificial Intelligence Markup Language) that can be used as an e-commerce assistant. Input questions from users are processed in her three phases: parsing, pattern matching, and AIML crawling the data. In the AIML process, user requests fall into his three categories: general questions, calculations, and inventory checks. Where compute requests intercept the order and payment process
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