E-Commerce Security and Customer’s Use of E-Commerce Platforms among Federal Government Personnel in Ibadan, Nigeria

Abstract

Advancement in internet infrastructure has aided the rise of online businesses called electronic commerce (e-commerce). However, the security of e-commerce has assumed heightened dimensions in recent times as news of security threats on popular websites abounds in literature and the media. This study seeks to investigate e-commerce security and use among personnel of federal ministries and agencies in Ibadan, Oyo State and provide answers to three research questions. Survey design was adopted and data were collected using a questionnaire. The study employed stratified random sampling technique to select the ministries and agencies, while convenience sampling technique was used to select 262 respondents. Data were analysed with SPSS version 26 using descriptive statistics and Spearman rank correlation. The findings revealed that both the frequency of use and perception of e-commerce among personnel in federal ministries and agencies in Ibadan, Oyo State, are moderately high. There exists a significant positive relationship between e-commerce security and the use of e-commerce among personnel in federal ministries and agencies in Ibadan. Among others, it was recommended that e-commerce vendors should endeavour to take the security of their platform seriously and invest in it. Keywords: E-security, Electronic commerce, E-business, Government personnel, Online marketing Ogunsola, K. & Enwerem, P.E. (2023): E-Commerce Security and Customer’s Use of E-Commerce Platforms among Federal Government Personnel in Ibadan, Nigeria. Journal of Advances in Mathematical & Computational Science. Vol. 11, No. 1. Pp 27-44 dx.doi.org/10.22624/AIMS/MATHS/V11N1P3. Available online at www.isteams.net/mathematics-computationaljournal.