E-boarding KAI access summative usability analysis with adoption of USE questionnaire

Abstract

PT Kereta Api Indonesia (KAI) is a State-Owned Enterprise that regulates and manages railroad transportation services in Indonesia. PT KAI focused on becoming the best railroad service provider by meeting stakeholder’s expectations. In its development, PT KAI launched the KAI Access Application in 2014. KAI Access is an Official Mobile Application to help prospective passengers obtain information and make train ticket reservations online. E-Boarding Pass is one of the features in the KAI Access application that can be operated two hours before the train departure schedule. Summative usability analysis is applied to measure the level of compatibility between the functional system and its focus. This study uses the USE Questionnaire Method as a parameter in usability measurement. The assessment criteria used are usefulness, ease of use, ease of learning, and satisfaction. The results showed that usability was in the “high” standards with a value of 79.6%. The study conducted in 9 Indonesian Railroad Operation Areas (DAOP) of PT KAI with the results of the usefulness criterion 80.9%, the ease of use criterion 77.7%, the ease of learning criterion 80.4%, and the satisfaction criterion 79.4%.