E-banking services: Why fraud is important?

Rute Abreu,Liliane Segura,Fátima David

doi:10.20897/lectito.201617

Abstract

The purpose of this paper is to answer the importance of fraud that arise from the use of e-banking services more ethical behavior applied to everyday moral problems. On the one hand, the theoretical framework of this paper is based on literature about ethics and fraud, in general, and information and communication technology of the e-banking services, in particular. On the other hand, the empirical framework reflects the practices in this field of research used by banks with public data available on the Portuguese Banking Association. The results of the paper mitigate risks, such as show several threats, vulnerabilities, incidents, impacts and responses that face e-banking services.

Highlights

The e-banking services have advantages in financial transactions, but security threats and vulnerabilities must be constantly reduced
The perspective of the citizen and bank-client is focuses on the field of research: ethics and fraud applied to e-banking services
With regard to the research’s theoretical implications, the empirical analysis is supported on the public data available on the Portuguese Banking Association (PBA) and registered on the Bank of Portugal (BP, 2016)

Summary

Introduction

The e-banking services have advantages in financial transactions, but security threats and vulnerabilities must be constantly reduced. The integration of fraud on all aspects of the e-banking services requires the profound revision of the traditional commercial paradigms that have been prevailed for last years (Abreu et., 2015). In this framework raises the “good citizen” that desires to do well and needs to avoid harmful behavior (OECD, 2014). The perspective of the citizen and bank-client is focuses on the field of research: ethics and fraud applied to e-banking services These services are define as remote services provided by authorized banks through devices that use information and communication technologies (ICT) under the bank's direct control (Hadnagy, 2011). Management constantly reassesses and updates these risks and, effectively, social engineers are experts in human nature and in mitigation of risks taking into account due to several vulnerabilities (Harris and Spense, 2002)

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Conclusion