E-banking security: A communication perspective

Abstract

This research focuses on the communication of security risk messages among organizations and particularly on communication between IT employees and managers within a bank in Greece. An important aspect of any information systems (IS) security activity is about ensuring the security of its infrastructure, and in doing so, communication is a key necessity for present e-banking security managers. Two questions motivated this research. First, what is the experience of organizations following e-banking security measures and controls as part of security management procedures? Second, what are the communication standards and procedures that play an important role in the success of e-banking security adoption? The research findings aim to shed some light into new communication practices that can be of use to IS security risk management. A case study research approach was used to investigate security communication in e-banking adoption. The issues of communication found to play an important role in e-banking security included: organizational flexibility, availability of resources, e-banking project alignment, support from top management, information transparency and security knowledge and awareness. The article concludes that banks may need to eradicate security communication problems through the successful appliance and establishment of the previously mentioned communication issues in e-banking security adoption.