Abstract
E banking is a global component in the economy. The role of banks has been and continues to be shaped by a number of mega trend the globalization of markets, the rise of nonbank competitors, the ongoing evolution and implementation of new technologies, and deregulation and disintermediation (i.e., the movement away from the middleman role played by banks between depositors and lenders). The purpose of the report is to provide a straightforward approach to understand the e-banking services provided by the two banks and how they are different from each other, which make one bank the best from the other. An effort is made to understand the expectations of the customers with the SBI and ICICI Bank.
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