Abstract
This two−part article looks at how current health care policies, both general and those affecting patients with dyspepsia, specifically shape what and how services are delivered into the future. What will influence the patients′ response to these changes in service delivery given the concept of consumerism and how do healthcare professionals engage patients within this concept to make choices regarding their health? The purpose is not to provide all the answers, but challenge healthcare professionals to seek a balanced redress of the burden of dyspepsia on the patient, the NHS and society as a whole.
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