Dynamics of Public Service Digitization Study on Case Tracing Information System (SIPP) in Court

Abstract

The court is one of the government agencies that has the task of providing public services to the community in the field of law and justice. The Supreme Court of the Republic of Indonesia oversees all four legal systems in Indonesia: regular courts, religious courts, military courts, and state administrative courts. The Supreme Court consistently implements numerous policies referencing the Blueprint for Judicial Renewal 2010–2035 in an effort to improve court services. A policy that greatly impacts the change in the quality of court services to be more informative, transparent, and accountable is the start of the implementation of the Case Investigation Information System (SIPP). The SIPP program is the first step in the transition of conventional judicial services to the digital age. The policy of digitization in the judiciary has gradually developed until the implementation of e-court and e-litigation as the main forum for the realization of electronic justice in Indonesia. This paper aims to look at the development of court services from time to time, which is analyzed descriptively to examine the application of existing judicial service policies up to the current era of globalization 4.0. The study’s findings provide a history of court services policies that were traditional until Indonesia implemented electronic justice.
 Keywords: digitization, e-court, e-litigation, court services, electronic justice