Dynamics of Contextual Factors, Technology Paradox, and Job Performance in Smartphone Usage

Maria Alhadad,Rosmini Omar,Mohamed Dashti

doi:10.4018/ijthi.293192

Abstract

The purpose of this paper is to explore the theories pertaining to the dynamics of contextual factors, technology paradox, and job performance of employees so as to answer specific questions related to the theories’ progressive advancement, and to evaluate the relationships among them in the context of mobile phones, using the evidence-based systematic review methodology. The term technology paradox has evolved over past decades, and theories have been postulated to explain its nature and relationships with its antecedents and outcomes; however, there is a dearth in the integrative models. Thus, the theory of paradox has been combined with other theoretical lenses to conceptualize tensions and responses to enrich extant theories on technology paradox and job performance. The finding of the study identifies seven research gaps in the available literature, which need to be plugged so that a holistic model is developed to address the interrelationships among the aforementioned research constructs.

Highlights

Technology paradox has been an active area of research since the past decade, but its relationship with the performance of employees in the workplace is relatively underexplored
This literature review indicates that researchers have utilized qualitative and quantitative research methods to study the technology paradox; few studies have adopted a mixed-methods approach
Researchers have studied the mediating influences of factors associated with technology paradoxes to gain insight into the impact they can have on the respondents

Summary

Introduction

Technology paradox has been an active area of research since the past decade, but its relationship with the performance of employees in the workplace is relatively underexplored. The notion of technology paradox has received attention in the literature from the work of Mick and Fournier (1998), who had undertaken the pioneering work in the consumer’s perspective and provided the basic model of technology paradox. Based on this model, Jarvenpaa and Lang (2005) identified eight technology paradoxes through semi-structured interviews; there were ambiguities between the dimensions that were to be clarified through further investigation. In the backdrop of these studies, various theoretical models are discussed to answer the research questions that originated through the literature review

Objectives

Methods

Results

Discussion

Conclusion