Abstract
Coronavirus disease 2019 is a major disaster for apathy bureaucracy, so the government is required to be able to provide public services in limited interactions. Therefore, the dynamic governance ability shown in this study aims to reveal public expectations in public services during Covid-19 through policy, and to understand the realization of objectives that must be fully understood. As well as how the democratization of public services should be the road to service excellent seen based on the theory of dynamic capabilities that are part of dynamic governance, where able people and agile processes become the benchmark of good implementation of public services, using 3 indicators namely Thinking Ahead, Thinking Again, and Thinking Across. all this is a process towards democratizing public services in Indonesia. This research is a qualitative method with a library study approach. The results stated that Indonesia needs to transform public services using the concept of dynamic capabilities in order to realize the democratization of public services.
Highlights
Coronavirus disease 2019 merupakan bencana besar bagi birokrasi apatis, sehingga pemerintah dituntut agar mampu memberikan pelayanan publik dalam keterbatasan interaksi
The dynamic governance ability shown in this study aims to reveal public expectations in public services during Covid-19 through policy, and to understand the realization of objectives that must be fully understood
Kapabilitas Dynamic Governance Dalam Optimalisasi Pengelolaan Lahan Terbuka Hijau Di Kota Makassar
Summary
Abstract required to be able to provide public services in limited interactions. the dynamic governance ability shown in this study aims to reveal public expectations in public services during Covid-19 through policy, and to understand the realization of objectives that must be fully understood. As well as how the democratization of public services should be the road to service excellent seen based on the theory of dynamic capabilities that are part of dynamic governance, where able people and agile processes become the benchmark of good implementation of public services, using 3 indicators namely Thinking Ahead, Thinking Again, and Thinking Across. Serta bagaimana demokratisasi pelayanan public harus menjadi the road to service excellent yang dilihat berdasarkan teori dynamic capabilities yang merupakan bagian dari dynamic governance, dimana able people dan agile proses menjadi tolak ukur implementasi pelayanan publik yang baik, dengan menggunakan 3 indikator yaitu Thinking Ahead, Thinking Again, dan Thinking Across. Hasil penelitian menyebutkan bahwa Indonesia membutuhkan transformasi pelayanan public menggunakan konsep dynamic capabilities demi mewujudkan demokratisasi pelayanan publik.
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
