Dynamic Actor Network Analysis Approach In Management of Mass Public Transport Services

Abstract

Taking into account the progress of community mobility, increased motorization of private vehicles, congestion, and poor urban transportation services, the Bandung City Government seeks to provide mass public transport services Trans Metro Bandung (TMB). What policies should be established to achieve the successful implementation of the TMB program?. This study aims to provide recommendations to TMB management to achieve the success of services that prioritize reliability, comfort, and humanity. The analysis was carried out on stakeholder opinion using actor analysis method software, namely Dynamic Actor-Network Analysis (DANA). The involvement of all stakeholders is needed to get their views, perceptions, and opinions about the implementation of the TMB program. From the interview processing, the results obtained from the perception diagram and identified 19 different factors in one arena. The factors for reducing traffic congestion and improving services for mass public transport are defined as “goals”. The analysis of relevance and centrality identifies the limitations of infrastructure, facilities, and financing which are the main causes of the problem so that TMB services cannot be implemented optimally. In the strategy analysis, four actions were analyzed. The most ideal solution strategy that has the maximum utility value, the highest satisfaction, and lowest frustration score is the formation of a consortium and socialization.