Dual‐Process Theory of Supportive Message Outcomes

Abstract

Abstract The dual‐process theory of supportive message outcomes applies the general logic of the dual‐process framework to the processing and outcomes of varied forms of support, including advice, everyday emotional support, and grief management. This theory explains that supportive messages work as a joint function of the content of those messages and how they are processed by recipients. Drawing on social cognitive theory, theories of emotion, and theories specifying characteristics of quality supportive communication as well as the larger dual process framework developed in the field of psychology, this theory provides an empirically sound basis for prescribing types of supportive strategies. Most work to date has focused on testing key theoretical tenants and establishing the theory is a viable framework for organizing prior findings indicating variation in the effects supportive messages.