DTCRSKG: A Deep Travel Conversational Recommender System Incorporating Knowledge Graph

Abstract

In the era of information explosion, it is difficult for people to obtain their desired information effectively. In tourism, a travel recommender system based on big travel data has been developing rapidly over the last decade. However, most work focuses on click logs, visit history, or ratings, and dynamic prediction is absent. As a result, there are significant gaps in both dataset and recommender models. To address these gaps, in the first step of this study, we constructed two human-annotated datasets for the travel conversational recommender system. We provided two linked data sets, namely, interaction sequence and dialogue data sets. The usage of the former data set was done to fully explore the static preference characteristics of users based on it, while the latter identified the dynamics changes in user preference from it. Then, we proposed and evaluated BERT-based baseline models for the travel conversational recommender system and compared them with several representative non-conversational and conversational recommender system models. Extensive experiments demonstrated the effectiveness and robustness of our approach regarding conversational recommendation tasks. Our work can extend the scope of the travel conversational recommender system and our annotated data can also facilitate related research.