Abstract
:The healthcare system presents challenges and opportunities for those looking to drive process improvement. Engineering managers can improve the probability of successfully implementing initiatives by partnering with a clinical nurse leader (CNL), since a key CNL role is designing and implementing changes to improve patient outcomes. Similar to project managers and engineers, CNLs drive change from the middle of the organization by successfully balancing the needs of upper management with frontline demands. Case studies of change efforts in healthcare are used to illustrate behaviors required of successful middle leaders to both lead and serve as “courageous followers” when improving healthcare outcomes.
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