Abstract
ABSTRACT This paper explores the factors that influence public trust in public organizations responsible for providing services before, during and after emergencies. We develop a research framework and test it using a survey distributed among a representative sample of the Israeli population. The analysis develops the concept of an emergency network and explains its advantages as a mechanism for coordinating emergency services. It shows that trust in emergency organizations is related to trust in the public sector in general, the perceived level of readiness of emergency organizations and the degree to which people fear that an emergency situation will occur.
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