Driver trust in and training for advanced driver assistance systems in Real-World driving

Abstract

Two-hundred and twenty-three participants completed an online survey regarding their experiences with advanced driver assistance systems (ADAS) on their personal vehicles, with focus on 1) drivers’ trust in 13 ADAS technologies, and 2) perceived effectiveness of currently used methods of training. Eighteen drivers participated in focus groups designed to probe more deeply into survey responses. Results of the survey showed that participant ratings of trust increased significantly with longer vehicle ownership, but participants who experienced unexpected ADAS technology behavior rated their trust over time significantly lower on ADAS technologies with the exception of rear collision avoidance. The majority (75.8%) of participants reported receiving some ADAS instruction at their vehicle dealership, but only 16.6% indicated it was formal. Participants who received formalized training reported it to be significantly more effective than those who received informal overviews of their systems. Use of trial and error and the owner’s manual were the most frequently reported methods of learning outside of dealership training. Responses indicated that the lack of content tailored to trim-specific vehicle features in owner’s manuals was a barrier to effective use.