Abstract
We present a detailed case study of the design, launch, and evaluation of a handheld mobile computing guide for visitors to the Smithsonian American Art Museum’s Renwick Gallery. Of particular emphasis is integrating methods and tools of evaluation into the process of designing for new visitor experiences. Using a method of reflective design and evaluation incorporating interviews, surveys, observation, and clickstream analysis, we uncover assumptions and hypothesis for further testing. Finally, we discuss the cross-over between physical navigation of museum spaces and information navigation of online museum data.
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