Abstract
This study describes judicial reform as a quasi-experiment. The reform is the deployment and implementation of the GICA-Justicia (Gestión Integral de Calidad y Acreditación: Quality and Accreditation Integral Management) Quality-Management Standard (QMS) within the Second Court of Appeal of Costa Rica's Supreme Court; the reform includes process improvements following the implementation. The study of impact includes a direct comparison to its homologous in Panama's Justice System. The GICA-Justicia emerges in the QMS environment as a process-performance tracking and improvement tool for accreditation of district courts and courts of appeal. This study offers “sui generis state of the art” empirical know-how via the use of an interrupted time series quasi-experiment. This study contributes to literature by unveiling a successful new judicial service improvement design in a Latin-American context.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
