Does XR introduce experience asymmetry in an intergenerational setting?

Abstract

Intergenerational social interactions are beneficial for bridging generational gaps, strengthening family bonds, and improving social cohesiveness. However, opportunities for in-person intergenerational social interactions are decreasing as families become increasingly geographically dispersed. Researchers are examining how technology might support these interactions. Extended Reality (XR) is an emerging technology that has shown potential for supporting immersive remote interactions but might cause an "experience asymmetry" in an intergenerational setting. In this poster we contrast the user experience of younger and older participants engaging in remote gardening sessions with our social XR prototypes. We present systemic influence factors that affected user experience of participants from different age groups differently with our XR prototypes. We discuss potential approaches to mitigate their effects based on observational learning and becoming aware of designer biases.