Does total quality management affect applicant perceptions of recruitment and selection processes?

Abstract

145 job seeking engineers were surveyed to determine whether applicants who interviewed at Total Quality Management (TQM) organizations perceived any differences in the way they were recruited or selected as compared with those who interviewed at non-TQM firms. TQM firms were identified in two ways: “explicit TQM” (where applicants were specifically told that the firm was a TQM employer) and “inferred TQM” (where TQM was inferred on the basis of specific reported practices). Results showed that there were significant differences between TQM firms (regardless of classification) and non-TQM firms, and between explicit TQM firms and inferred TQM firms. For example, explicit TQM firms screened more stringently, whereas inferred TQM status was predictive of positive applicant reactions to the people met during the site visit. Implications for practice and future research are discussed.