Does the introduction of contemporaneous electronic records impact on patient experience?

Abstract

Introduction: Electronic patient records promise easy access, legibility, and improved data analysis but are perceived as a communication barrier. The NHS friends and family (NHS F&F) feedback tool is the most frequently used patient reported outcome measure worldwide. This study assessed the impact of introducing contemporaneous electronic patient records in an initial assessment breast clinic at a tertiary breast surgery unit using the NHF F&F tool.