Abstract

AbstractNumerous studies have delved into the intricate dynamics of representative bureaucracy in public service provision, yet a significant gap exists in our understanding of the distinctions between top leaders and members of the top management team (TMT). Using the panel data of 317 subdistricts in Beijing, this research revealed that top female leaders have stronger influences on public service delivery than female TMT members. Top female leaders handle citizens' complaints better than their male counterparts, while the effect of TMT gender representation is nonsignificant. This research underscores the imperative need to differentiate between the representative roles of top leaders and TMT members, thereby revealing nuanced effects in the realm of gender representation.

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