Abstract
With various benefits being offered by ride-sourcing companies, Indonesian cities have experienced a substantial increase in the number of ride-sourcing drivers in the past five years. However, with tense working conditions, there is a question as to how drivers perceive their work satisfaction and how this satisfaction influences their productivity. This study aims to investigate the factors that influence ride-sourcing drivers’ job satisfaction and productivity. For this purpose, a questionnaire was distributed to ride-sourcing drivers in 2019 and analysed using hierarchical structural equation modelling (SEM). Wage competitiveness and financial safety are found to be appreciated the most by ride-sourcing drivers, while undertaking multiple jobs tends to be associated with low satisfaction. Satisfaction is also found to positively influence trip productivity. Drivers who perceive themselves as being exposed to health and safety risks tend to have lower satisfaction.
Highlights
Amin Azimian and Haizhong WangVarious cities around the world have witnessed a rise in mobility-on-demand platforms in this decade [1,2,3]
Indonesia is among the countries with the highest growth in mobilityon-demand services, such as ride-sourcing: one city was involved in 2013 and 50 cities in
Since the job satisfaction estimated personal characteristics, it is found that drivers that are married or have a child in their from other variables was found to be significant in the first step of the hierarchical structural equation modelling (SEM), household tend to be less satisfied in their job as drivers
Summary
Various cities around the world have witnessed a rise in mobility-on-demand platforms in this decade [1,2,3]. A study by Kwon et al [13] in Korea indicated that job satisfaction is the key determinant in ensuring the safety of the trip They found that bus drivers’ job satisfaction is influenced by working conditions, including the driving experience, work pressure related to road conditions, and supporting infrastructure. This study aims to investigate the influence of ride-sourcing drivers’ job satisfaction on productivity. The study aims to contribute in three ways: by revealing the factors that affect ride-sourcing drivers’ job satisfaction and productivity; by investigating the relationship between job satisfaction and the productivity of ride-sourcing drivers; and by investigating ride-sourcing drivers using empirical data from a developing country (Indonesia).
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