Does goal ambiguity influence the program structure of nonprofit human service organizations?

Abstract

This study presents an alternative to outcome management based on accountability by analyzing the ambiguity of nonprofit human service organizations’ program goals and program structures. A total of 761 programs were chosen from the 2010–2020 annual plans of P Rehabilitation Center for analysis. The program goals were analyzed according to quantitative accuracy and outcome attainability standards and the program structures were analyzed using the program theory model. Human service organizations need to have a logical program structure according to the program goal, and it is necessary to minimize logical errors in the program structure.