Abstract
Having surveyed the contours of service provision in three different locales across the United States, we next turn to questions of change and transformation. These issues are at the heart of current debates over social service provision. Regardless of the particular policy domain in which social service agencies are situated or the type of provider in question, these organizations inhabit a political world in which results and performance are the paramount criteria by which their activities are evaluated. And, in the wake of welfare reform, performance is typically gauged in terms of the numbers of lives changed and the measurable scope of community transformation. Yet, despite the virtues of statistical measurement, a myopic focus on numbers leaves the social processes responsible for client and community change unexamined.
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