Abstract
Empirical studies have found a positive relationship between public service motivation (PSM) and individual performance. However, it is unclear what public service motivated employees are doing in terms of behavior that makes them perform. Moreover, it is uncertain whether PSM inspires similar behaviors among employees in different contexts. Conceptualizing performance as a multidimensional construct, this study investigates the relationship between PSM and self-reported output, service outcome, responsiveness, and democratic outcome behaviors. Using structural equation modeling on survey data from 459 employees in people-changing (service production, aimed at changing the user) and 461 employees in people-processing (service regulation, categorizing, and processing users) organizations, the results show that PSM is related to all performance-related behaviors in the people-changing group, but neither to output nor responsiveness in the people-processing group. PSM’s relationship to behavior may thus differ between contexts.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
