Abstract
Airline business models are under constant development. Combination carriers generate revenues from passenger and cargo operations jointly. This study makes use of an econometric model to investigate how air cargo operations impact on the quality of service perceived by passengers. Building on empirical data from the U.S., it indicates that air cargo operations increase departure delays. Hence, passenger and cargo business are tied together in terms of revenue as well as operational complexity. To address this trade-off, airline business models must be considered within the entire continuum of passenger and cargo operations.
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