Abstract
Family business (FB) in the food industry was very important. Capturing the Family Business Resilience in Traditional Food Sector in Surabaya was conducted from 2015 to 2016 by Petra Christian University, funded by UBCHEA. The purposes were to document the Family Business in traditional food sector in Surabaya and the types of business place of the family business. It was conducted with qualitative methods of: FB location mapping, students’ workshop, interview and photo documentation, video documentation, SWOT analysis, marketing and architectural design for traditional food vendors. FB in Traditional Food Sector in Surabaya were found interesting but less sustainable. The Business Principles, such as, hard work and humility were found central. They could be more sustainable with application of human resources development and professional management. Meanwhile attractive factors of the FBs were the food quality, human service and affordable food price. Several types of architecture typology were found: the restaurant, the legal eating place (warung) and the illegal street-hawker stall. The informal ones were found because of the behavior of Surabaya’s residents. Lastly, more business development strategies were needed, such as website marketing, collaboration with online marketing such as Go-Food and architectural rehabilitation.
Highlights
Tirdasari and Dhewanto [1], highlighted the importance of family business in hospitality industry of Indonesia, especially the food industry
This research—action were conducted with data collection of 70 family business in Surabaya
The Business Principles, such as, hard work and humility were important for the Family business (FB)
Summary
Tirdasari and Dhewanto [1], highlighted the importance of family business in hospitality industry of Indonesia, especially the food industry. A project with title of Capturing the Family Business Resilience in Traditional Food Sector in Surabaya was conducted from 2015 to 2016 by Petra Christian University (PCU) team, funded by UBCHEA (The United Board for Christian Higher Education in Asia). It involved five lectures from six departments or units, and total of 801 PCU students. The purposes of the research were to document the Family Business in traditional food sector in Surabaya (especially the business principles, the attracting marketing factors, the succession process); to document the types of business place of the family business (informal areas, shop houses, malls); to conduct service learning or community outreach program for small-scale family business in traditional food especially in marketing aspect
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