Doctors’ Attachment Orientations, Emotion Regulation Strategies, and Patient Satisfaction: A Multilevel Analysis

Abstract

Extending recent research on emotion regulation in doctor–patient interaction, the present study examined relationships between doctors’ attachment orientations, their emotion regulation strategies, and patients’ satisfaction with the encounter. Forty doctors completed scales of attachment orientations and emotion regulation strategies, and 160 of their patients reported on a standard measure of satisfaction with their doctor. Results from multilevel analyses showed that doctors’ avoidant and anxious attachment orientations were independently associated with lower satisfaction for patients higher on serious illness perceptions. Doctors’ emotion regulation strategies did not mediate insecure attachment orientation relationships with patients’ satisfaction as anticipated, but these regulatory strategies were an independent factor associated with satisfaction levels of patients with higher illness severity perceptions. The study confirms predictions based on attachment theory that doctors’ insecure attachment can have adverse effects for doctor–patient interaction.