Abstract
This chapter proposes a qualitative and exploratory look at User-Generated Content (UGC) in news sites from Latin America. The discussion focuses on the integration of these contents into storytelling. We selected four websites from each Latin American country during two stages, totaling 80 news sites, in which we searched for examples that fit our criteria. We located a diverse type of contributors and different profiles of contributions that allowed us to make inferences about the use of UGC by Latin American outlets. We understand that multiple factors influence the adoption of these contents by newsrooms, which include journalistic values, ethics, and the capacity to verify it. When UGC is used in journalism, there is always a process of mediation, implied and active, that varies over three levels: minimal, medium, and maximal. In the end, each news organization deals with UGC differently, and how successful they are in including the public in the news process is up to them; though there are interesting cases of application of UGC in the storytelling in Latin America, most news organizations apply a discourse of participation, but do not actually open the spaces for the public beyond the basic, such as comment sections.
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