Abstract
Mindy Owen, RN, CRRN, CCM, is a Charter Board member and Past President of CMSA and Past Chair and Commissioner of CCMC. She is the Principal of Phoenix Healthcare Associates LLC, Coral Springs, Florida, specializing in case management education and management. Mindy's career in health care has included critical care neurosurgery and rehabilitation; she helped design and implement a SCI-TBI rehabilitation department at Wesley Regional Medical Center in Wichita, Kansas. She was the first Midwest Regional Director of CM for Intracorp and has developed and directed both acute and MCO CM/DM programs nationwide. Address correspondence to Mindy Owen, RN, CRRN, CCM, Phoenix Healthcare Associates LLC, 4613 Coral Springs, Florida 33067 ([email protected]). The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future columns: Peter Moran at [email protected] and Mindy Owen at [email protected].
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