Abstract

Purpose This study aims to understand and compare how the mechanism of innovative processes in the information technology (IT) industry – the most innovative industry worldwide – is shaped in Poland and the USA in terms of tacit knowledge awareness and sharing driven by a culture of knowledge and learning, composed of a learning climate and mistake acceptance. Design/methodology/approach Study samples were drawn from the IT industry in Poland (n = 350) and the USA (n = 370) and analyzed using the structural equation modeling method. Findings True learning derives from mistake acceptance. As a result of a risk-taking attitude and critical thinking, the IT industry in the USA is consistently innovation-oriented. Specifically, external innovations are highly correlated with internal innovations. Moreover, a knowledge culture supports a learning culture via a learning climate. A learning climate is an important facilitator for learning from mistakes. Originality/value This study revealed that a high level of mistake acceptance stimulates a risk-taking attitude that offers a high level of tacit knowledge awareness as a result of critical thinking, but critical thinking without readiness to take a risk is useless for tacit knowledge capturing.

Highlights

  • This paper concentrates on the innovativeness processes of the information technology (IT) industry, as its development is having a tremendous effect on society as a whole through changes to the way people think, work, live and interact with one another

  • Based on empirical research, knowing exactly how a learning culture composed of a learning climate and mistake acceptance (Kucharska and Bedford, 2020) shapes tacit knowledge awareness and sharing in the context of organizational internal and external innovativeness may be critical for knowledge management

  • Based on the presented results, it may be theorized that the IT industry in the USA is innovation oriented, and all internal innovations are focused on market innovations delivery (b = 0.87ÃÃÃ)

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Summary

Introduction

This paper concentrates on the innovativeness processes of the information technology (IT) industry, as its development is having a tremendous effect on society as a whole through changes to the way people think, work, live and interact with one another. This study aims to understand and compare how the mechanism (causal effects) of innovative processes is shaped by knowledge and learning culture in the IT industry – the most innovative industry worldwide. Sheng (2019) and Ganguly et al (2019) found that tacit knowledge contributes to innovation capabilities. What is still needed is understanding of how knowledge and learning culture influence the processes of tacit knowledge awareness and sharing and contribute to internal and external innovativeness. Based on empirical research, knowing exactly how a learning culture composed of a learning climate and mistake acceptance (Kucharska and Bedford, 2020) shapes tacit knowledge awareness and sharing in the context of organizational internal and external innovativeness may be critical for knowledge management.

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