Do Innovative Work Practices and Use of Information and Communication Technologies Motivate Employees?

Abstract

I investigate the impact of innovative work practices and information and communication technologies (ICT) use on employees’ motivations. The paper provides new and interesting results on how firms can build a motivational environment. Within an original instrumenting framework, I modify what previous analyses reveal about quality circle and training participation. The results confirm the positive role of work practices such as teamwork, quality norms, formal appraisals, management recognition, and family‐friendly policies. The ICT that most contributed to the development of a motivational environment are those that facilitate access to information and knowledge such as workflow, Internet, and e‐mail.