Diversity Management for Improving Performance in Mobile Telephone Network (MTN) Ghana Limited

Alhaji Yussif Baba Suleman

doi:10.4236/ajibm.2017.710083

Abstract

The study examined the impact of diversity management on the general performance of organizations in the telecommunication industry in Ghana, through a case study on Mobile Telephone Network (MTN) Ghana limited. The target population was made up of top and middle management teams of MTN Ghana ltd, and the purposive sampling technique was used to select a sample of ten (10) respondents for the study. Questionnaires were the instruments used for data collection and the data collected were analysed using tables. The key findings were that, diversity management has a positive influence on the performance of MTN Ghana ltd; and though diversity management is present in the company, management of it is improperly undertaken. It is therefore recommended that, top management team should give their support to diversity management and establish a complete strategy for diversity management in the company. Education and training programs may be organized for employees to learn about diversity and how to handle its complex issues in order to enhance performance in the organization.

Highlights

Many organizations today have attracted great mix of diverse workforce with varied and similar background
The key findings were that, diversity management has a positive influence on the performance of Mobile Telephone Network (MTN) Ghana ltd; and though diversity management is present in the company, management of it is improperly undertaken
All the stated benefits have been supported by more than 50% of the respondents. This implies that, MTN Ghana Ltd is really benefiting in all these sectors of diversity

Summary

Introduction

Many organizations today have attracted great mix of diverse workforce with varied and similar background. This phenomenon of the universality of diversity within human groupings was pointed out by Ditomaso and Post in their quest to unravel the why, when and how of the workforce diversity in the work they published in 2004. In that publication, they demonstrate how the U.S workforce has become more diverse in terms of race, ethnicity, and gender and so on, and underline the emergence of the phenomenon over time, indicating that the occurrence of diversity had neither been sudden nor unprecedented (Ditomaso & Post, 2004) [1]

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