Diversity, equity and inclusion: from aspiration to impact

Abstract

Purpose This study aims to understand how organizations are approaching workforce diversity, equity and inclusion (DEI) as well as the challenges and opportunities they encounter as they carry out DEI work. Design/methodology/approach The study involved survey research with 312 valid respondents representing organizations from a wide range of industries, regions, workforce sizes and revenues. APQC identified 56 “best-in-class” DEI performers from among these organizations based on their responses to questions about the effectiveness of their DEI programs. In addition to survey research, APQC carried out case study research on organizations that are leading the way when it comes to DEI. Findings Best-in-class organizations provide more resources and leadership support for their DEI programs, do more to drive awareness about DEI, shape policies that are consistent with a commitment to DEI and use measures to hold leadership accountable to stated DEI commitments. Originality/value The survey findings and case study examples provide insight into how best-in-class organizations build a strong foundation for DEI through distinctive structures, training, policies and measures that drive accountability. Organizations that adopt the practices and approaches of best-in-class organizations can drive improvements that create more impactful approaches to DEI.