Abstract
Disruptive passengers are a great danger to the safety of air travellers. The terms ‘air rage’ and 'sky rage’ are used by the media, around the world, to report a perception that there is an increasing number of disruptive incidents on board aircraft in flight. The Greater Manchester Police (GMP) at Manchester Airport began the process of using a problem-oriented approach and enlisted the assistance of many partners who could affect the problem and its resolution. The GMP believed it was possible to prevent incidents occurring if key service partners (a service partner includes anyone who delivers/provides a service to people using an airport) worked more closely together. The GMP began a wide-ranging strategy to provide better information; to provide a portfolio of preventative measures, and to develop strategies for enforcing the law. The GMP believe that the very small number of incidents which take place at Manchester Airport is due to the preventative measures which have been put in place.
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