Dispatching and Management Center for Optimizing Home Care Integrated Services

Abstract

The paper summarizes the design specifications for a complex ICT platform for optimizing home care integrated services. It is based on the work involved in implementing the project with the same title – “Dispatching and Management Center for Optimizing Home Care Integrated Services”. The project aims to create a network of centers that offer services to home care service providers (HCPs). The centers in the network should optimize the activity of the home care service providers and support them in offering quality standardized services through the usage of a complex platform that optimizes most of the activities involved in offering home care services. The proposed system does not focus on the home care system, but concentrates on the software and hardware components that will allow a home care services provider to perform in a very efficient way. It may be compared to an ERP (Enterprise Resource Planning) system customized and dedicated to HCPs. As far as we know, there is no such system implementation currently on the market. The main beneficiaries are the home care service providers along with their end-users (elders, chronic patients or people who need ambulatory treatment), who will ultimately receive better services.