Abstract
The University of Nevada Las Vegas Libraries’ focus on the concept of discovery and the tools and processes that enable our users to find information began with an organizational review of the Libraries’ Technical Services Division. This article outlines the phases of this review and subsequent planning and organizational commitment to discovery. Using the theoretical lens of organizational learning, it highlights how the emerging focus on discovery has provided an impetus for genuine learning and change.
Highlights
The University of Nevada Las Vegas Libraries’ focus on the concept of discovery and the tools and processes that enable our users to find information began with an organizational review of the Libraries’ Technical Services Division
The University of Nevada Las Vegas (UNLV) Libraries’ focus on the concept of discovery and the tools and processes that enable our users to find information stemmed from the confluence of several initiatives
A significant path that is directly responsible for the increased attention on discovery leads through one unit in UNLV Libraries—Technical Services
Summary
The first phase of the process, which I called the “Technical Services Baseline,” included a face-to-face meeting with me and all Technical Services staff. While beginning a dialogue about a variety of future management options for Technical Services work functions may have raised levels of anxiety within the organization, it invited administration and staff to question the status quo and consider alternative modes of operation within the context of efficiency.[6] In addition to thinking about current realities and external influences, staff were asked to participate in generating outcomes to guide the review process These shared goals helped to develop a sense of coherence for what started out as a very loose assignment—a review that would inform what the unit might become in the future
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