Abstract

This study examines how two approaches within discourse analysis, Conversation Analysis (CA) and Interactional Sociolinguistics (IS), have been and can be applied to voice user interface (VUI) research. I review how CA has been adapted as a key tool for emulating the structure of human conversation and introduce IS as another potentially useful analytical approach. Applying IS concepts to a short transcript excerpt, I show how IS, with its ethnographic, interpretive focus, can help researchers better examine the role that sociocultural context and speaker knowledge play in shaping speakers’ engagement with VUI.

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